Student Information

Location: 46 Old Cleveland Rd, Stones Corner, QLD 4120

Student Rights and Responsibilities:

Students’ Rights

AWDI recognise that students have the right to:

  • Expect AWDI to provide accurate information regarding course details including cost, estimated duration, location and mode of delivery, insolvency of third parties, any workplace arrangements, and implications for the learner of government training entitlements and subsidy arrangements in relation to the delivery of the service.
  • Expect AWDI to provide training of a high quality that recognises and appreciates their individual learning styles and needs that complies with the Standards For Registered Training Organisations (RTOs) 2015;
  • Have access to all AWDI’s services regardless of educational background, gender, marital status, sexual preference, race, colour, pregnancy, national origin, ethnic or socio-economic background, physical or intellectual impairment, and religious or political affiliation;
  • Have their prior learning, acquired competencies, and experience appropriately recognised in determining their requirements for training and assessment;
  • Be advised of the learning outcomes and prescribed assessment tasks for the training program of their choice prior to its commencement;
  • To have access to fair Complaints and Appeal processes for complaints and appeals regarding the conduct of or decisions made by AWDI and their affiliates and other students (see relevant policy and procedure below);
  • Expect to achieve the published learning outcomes from their training program within thirty (30) days of completion or withdrawal, including the issuance of AQF certification documentation including Testamur, record or result and/or Statement of Attainment for Courses/units completed during the enrolment period, whether the learner completes their study or withdraws prior to completion (If the learner withdraws prior to the completion of all units in a course but has completed one or more units then a Statement of Attainment for the completed units will be issued.);
  • Learn from fully qualified, competent and diligent trainers who observe their responsibility to address students’ learning needs, assist them to achieve the course outcomes as far as is reasonable, and assess their students’ work fairly;
  • Learn in an appropriately appointed, safe and clean learning environment, free of all forms of harassment and discrimination;
  • Be treated with dignity and fairness;
  • Expect AWDI to be ethical and open in their dealings, their communications and their advertising;
  • Expect AWDI to observe their duty of care to them;
  • Efficient handling of administrative matters including the processing of fees, concessions, and refunds (see refund policy below);
  • Privacy and confidentiality, and secure storage of student records in accordance with AWDI’s policies, to the extent permitted by

  Students’ Responsibilities

 Students are responsible for:

  • Understanding and accepting the enrolment conditions for the courses they undertake;
  • Providing accurate information about themselves at the time of enrolment, and advise AWDI of any personal information changes, including to their address or phone numbers within seven days;
  • Paying all fees and charges associated with their course, including if a loan is taken to pay the fees through VET FEE Help or any other means;
  • Signing in and out when attending training;
  • Abiding by any dress code stipulated by AWDI;
  • Not cheating or plagiarising in course work/assessments submitted for assessment;
  • Recognising the rights of staff and other students to be treated with dignity and fairness, and behaving in an appropriate and acceptable manner towards them;
  • Regular and punctual attendance;
  • Ensuring they attend classes sober and drug-free, and smoke in designated areas at least 5 meters from AWDI entrances.
  • The security of their personal possessions while attending a course;
  • Promptly report all incidents of harassment or injury to the CEO;
  • Respecting AWDI’s property and observing policy guidelines and instructions for the use of equipment;
  • Seeking clarification of their rights and responsibilities when in doubt;
  • Asking for assistance and/or support when
  • In accordance with the Skills Assure Supplier Policy 2020-21 for Queensland VET Investment programs all students who’s course funding is Subsidised under the Certificate 3 Guarantee or Higher Level Skills funding must complete a student training and employment survey within three months of completing or discontinuing training.

Complaints and Appeals

IF AWDI Training cannot respond to your complaints, complaints can also be made via the following avenues:

National Complaints Hotline:

If you have a complaint relating to your experiences whilst undertaking training in the vocational education and training (VET) sector, the National Training Complaints Hotline can refer your complaint to the most appropriate authority to have your complaint considered.

Australian Skills Quality Authority (ASQA):

Complainants may also complain to Australian Training School’s RTO’s registering body: Australian Skills Quality Authority (ASQA).

However, ASQA’s will only use the information you provide to inform its regulatory approach and will not contact us on your behalf or act as your advocate. For more information, refer to the following webpage: https://www.asqa.gov.au/complaints


Policy and Procedures Policy

AWDI acknowledges that a person who has a complaint or appeal, has the right to raise the complaint or appeal and expect that every effort will be made to resolve it in accordance with this policy, without prejudice or fear of reprisal or victimisation. The student has the right to present the complaint or appeal formally in writing as well as verbally.

Complaints may be made to AWDI regarding the conduct of:

  1. AWDI, its trainers, assessors or other staff
  2. A third party providing services on AWDI’s behalf, and its trainers, assessors or other staff or
  3. a learner of AWDI.

Appeals can be made to request that a decision made by AWDI, its trainers, assessors or other staff or by a third-party providing services on AWDI’s behalf, and its trainers, assessors or other staff is reviewed. This includes assessment decisions.

AWDI will manage all complaints and appeals as fairly, equitably and efficiently as possible in an attempt to ensure that the principles of natural justice and procedural fairness are adopted at every stage of the complaint and appeal process.

AWDI will encourage all parties to approach the complaint or appeal with an open mind and to resolve problems through discussion and conciliation. Where a complaint or appeal cannot be resolved through discussion and conciliation, AWDI acknowledges the need for an appropriate external and independent person to mediate between the parties. The parties will be given the opportunity to formally present their case to the independent person.

Confidentiality will be maintained throughout the process of making and resolving complaints. AWDI seeks to protect the rights and privacy of all involved and to facilitate the return to a safe, fair and productive learning environment.

Where complaints or appeals have been received in writing or verbally, AWDI will acknowledge the complaint, in writing. AWDI will keep evidence of how the matter was dealt with and the outcome (including the timeframes) in a Complaints Register. AWDI will use this information to review AWDI’s processes and practices to ensure that issues are not repeated.

AWDI will respond, in writing, to acknowledge complaints and requests for appeal within 5 working days of receiving the complaint or appeal request.

Procedure

Should a person have a complaint or appeal request, the following steps are to be followed:

  1. The Complainant should discuss the issue/complaint with the person involved or another AWDI staff member to try and resolve the issue. AWDI staff are to engage in active listening and attempt to resolve the issue with a win/win outcome if possible, without compromising fair and valid results and legislative requirements.
  1. The staff member who received the complaint is to email the Complainant acknowledging the complaint and outlining the complaint, discussion and outcome if one was reached.
  1. If no acceptable resolution is reached through the informal process above, the Complainant should put the following information relating to the complaint or appeal in writing using the Complaints and Appeals Form and email it to admin@awdi.edu.au .
  • A description of the complaint or appeal for review;
  • Steps were taken thus far to deal with the issue/complaint;
  • Effects on the Complainant of the event or action that caused the issue;
  • What outcomes they would like to fix the problem & prevent it from happening again?

If you require assistance to complete the form, please ask an AWDI staff member not involved in your complaint to assist you.

  1. On receipt of a formal complaint, AWDI management will investigate the complaint which will include;
  • Investigating all evidence
  • Sighting CCTV evidence
  • Consultation with relevant parties including seeking legal guidance
  • Interviewing any relevant parties; including the complainant, persons mentioned in the complaint, other staff and students, witnesses and any other relevant persons,
  • Referring to legislative and organisational requirements
  1. AWDI management will attempt, to the best of their abilities, and within legal and organisational requirements, respond to the complaint in a manner that results in a win/win outcome for both the complainant and AWDI.
  1. AWDI management will inform all parties of the outcome of the investigation within seven (7) days of raising the complaint. Where the investigation will take longer than seven days AWDI management is to inform the complainant in writing of the reasons why and an expected date that an outcome can be expected.

Money Matters

Fees

Course fees are outlined on our website.

AWDI courses are, in general, funded by the student or their employer (fee for service), however, we are proud to be a Queensland state Government approved Skills Assure Supplier and are able to offer training to eligible applicants that are subsidised by the QLD Government’s Department of Education, Small Business and Training (DESBT). For student information and to check if you are eligible please click HERE for Certificate 3 Guarantee https://desbt.qld.gov.au/__data/assets/pdf_file/0018/8145/c3g-factsheet-student.pdf

and

HERE for Higher Level Skills

https://desbt.qld.gov.au/__data/assets/pdf_file/0026/7784/hls-student-factsheet.pdf

The Funding Co-contribution fee schedule can be found at the end of this document.

Course fees vary according to the course required and can be found on our website www.awdi.edu.au and at the bottom of this document.

AWDI accepts both cash and EFTPOS. Course fees under $1500 are to be paid in full on enrolment unless other arrangements have been made with AWDI management.

Any fees over $1500 can be paid on a payment plan made between AWDI and the student with a $1500 initial payment and the remainder of the fees to be paid in regular instalments until finalised. This payment plan will be documented and signed by the student and an AWDI representative on enrolment.

As AWDI’s qualification and units of competency are required for participation in the relevant jobs all fees are GST-free.

Receipts will be issued at the time of payment.

Refund Policy

Australian Consumer Law dictates that AWDI is not required to offer a refund for a change of mind about the course that you chose to enrol in. Refunds or partial refunds may be offered, however, under some circumstances.

 Processing of Refunds

 Applications for refunds are to be submitted in writing. The applicant is required to submit their full name, date of birth, name and course/unit code, and reason for the refund application.

Refunds required for an error, early termination of arrangement by AWDI or inability to provide an agreed service by AWDI will be processed within 7 business days. All other refund applications will be assessed and processed within 30 working days.

Applications for refunds will be assessed by the CEO or Director and will only be processed once all other options have been considered. Other options include course credit and deferral to a later course date if relevant. Please note if fees were paid by EFTPOS a refund processing fee of 2.2% applies.

 

Refunds for AWDI error

Where AWDI has overcharged on an EFTPOS transaction 100% of the overcharged amount will be refunded.

Where AWDI terminates the arrangements early or is unable, for any reason, to provide the agreed training, 100% of the course fees paid will be refunded.

Where AWDI has changed course location or commencement date, 100% of the course fees paid will be refunded if training has not yet commenced. Where a student is eligible for a statement of attainment for units completed a pro-rata refund will be given for the percentage of course units not yet completed. For example, if a course contains 10 units and 5 have been completed, a statement of attainment for the 5 completed units will be issued along with a 50% refund.

Refunds for Face-to-Face, Online and Blended Study

 Where an application for a refund is approved, 100% of the paid fees will be refunded if the application to have the enrolment cancelled is received no later than 10 business days before the commencement of training, face-to-face or online.

50% of the paid fees will be refunded if the application to have the enrolment cancelled is received no later than 5 business days.

No fees will be refunded if the application to have the enrolment cancelled is less than 5 business days before the course commences or if the course has already commenced, whether face-to-face or the student has been provided access to online training.

This refund policy is applicable to domestic full-fee paying students and to funded students. See below for QLD Government funded training.

Refunds for RPL Applications

 Enrolment to a course under an RPL pathway requires a 50% deposit of the course fees to be paid on enrolment. All course fees, minus the 50% deposit will be refunded in the case that a student cancels their enrolment within 30 days of commencement or if they are unable to produce sufficient evidence to support their RPL application.

Refunds for student change of circumstances

 No refund will be given for student change of circumstance including change of address, change in job, or change in job requirements.

Refunds for Government Subsidised Training

 Where the course is subsidised by the Qld government under the Certificate 3 Guarantee Program or the Higher Level Skills Program students are required to pay a co-contribution fee. A full refund of Student Co-contribution fee will be refunded when the student is found to be ineligible for funding under these programs.

Where an application for refund is approved, 100% of the paid fees will be refunded if the application to have the enrolment cancelled is received no later than 10 business days before the commencement of training, face-to-face or online.

50% of the paid fees will be refunded if the application to have the enrolment cancelled is received no later than 5 business days.

No fees will be refunded if the application to have the enrolment cancelled is less than 5 business days before the course commences or if the course has already commenced, whether face-to-face or the student has been provided access to online training.

Refunds for extenuating Circumstances

 Where a student can prove extenuating circumstances, including serious injury or illness, a refund of 100% of the course fees paid will be refunded if training has not yet commenced. Where a student is eligible for a statement of attainment for units completed a pro-rata refund will be given for the percentage of course units not yet completed. For example, if a course contains 10 units and 5 have been completed, a statement of attainment for the 5 completed units will be issued along with a 50% refund.

Refunds as a result of the complaints and appeals process

 If it has be found that AWDI has been negligent in the service provided as a result of a complaint, a partial refund may be permitted. A refund will not be issued if a certificate has been issued and the student wishes to retain it. If the student insists on the refund the certificate is to be revoked, cancelled, and destroyed.

Queensland Government Fee Subsidies

AWDI is proud to be able to offer subsidised training on behalf of the Queensland Governments Certificate 3 Guarantee and Higher Level Skills Programs for eligible students.
If you are eligible the Queensland Government may subsidise your training.
The Queensland Government is committed to lowering unemployment by investing in priority training that delivers highly skilled graduates and a productive workforce.

A key focus is ensuring Queenslanders have access to quality programs that deliver effective skills training to meet employment and business demands.

The Certificate 3 Guarantee provides eligible individuals with access to a subsidised training place in an Australian Qualifications Framework (AQF) certificate III level qualification with a pre-approved registered training organisation (RTO) of their choice – otherwise known as a pre-qualified supplier (PQS).

The Higher Level Skills program provides eligible individuals with access to one subsidised training place in selected Australian Qualifications Framework (AQF) certificate IV level and above qualifications or priority skill sets, with a pre-approved registered training organisation (RTO) of their choice – otherwise known as a pre-qualified supplier (PQS). For more information see the appropriate fact sheet at;

https://desbt.qld.gov.au/__data/assets/pdf_file/0018/8145/c3g-factsheet-student.pdf for Certificate 3 Guarantee

Or

https://desbt.qld.gov.au/__data/assets/pdf_file/0026/7784/hls-student-factsheet.pdf for Higher Level Skills.

As an approved Skills Supplier, Australian Workforce Development Institute is pleased to offer subsidised training under the Certificate 3 Guarantee in our Certificate II in Security Operations Course and Higher Level Skills in our Diploma in Early Childhood Education and Care to eligible students.

Refund Policy

 Australian Consumer Law dictates that AWDI is not required to offer a refund for a change of mind about the course that you chose to enrol in. Refunds or partial refunds may be offered, however, under some circumstances.

 Processing of Refunds

 Applications for refunds are to be submitted in writing. The applicant is required to submit their full name, date of birth, name and course/unit code, and reason for the refund application.

Refunds required for an error, early termination of arrangement by AWDI or inability to provide an agreed service by AWDI will be processed within 7 business days. All other refund applications will be assessed and processed within 30 working days.

Applications for refunds will be assessed by the CEO or Director and will only be processed once all other options have been considered. Other options include course credit and deferral to a later course date if relevant. Please note if fees were paid by EFTPOS a refund processing fee of 2.2% applies.

Eligibility

To be eligible to enrol in the Certificate 3 Guarantee, prospective students must:

  • be a Queensland resident
  • be aged 15 years or over, and no longer at school (with the exception of VET in Schools students)
  • be an Australian or New Zealand citizen or Australian permanent resident (including humanitarian entrants), or a temporary resident with the necessary visa and work permits on the pathway to permanent residency
  • not hold, or be enrolled in, a certificate III level or higher qualification (not including qualifications completed at school and foundations skills training).

To be eligible for the Higher Level Skills program, individuals must:

  • be a Queensland resident
  • be aged 15 years or over, and no longer at school
  • be an Australian or New Zealand citizen or Australian permanent resident (including humanitarian entrants), or a temporary resident with the necessary visa and work permits on the pathway to permanent residency
  • • not hold, or be enrolled in, a certificate IV level or higher qualification (not including qualifications completed at school and foundation skills training)

Funding under each program can only be accessed once. You will no longer be eligible for government-subsidised training under the Certificate 3 Guarantee once you have completed a certificate III level vocational qualification, and you will no longer be eligible for government-subsidised training under the Higher Level Skills program once you have completed a certificate IV level or higher qualification or priority skill set. Please ensure that the course you have chosen to undertake is your first preference.

Student Co-contribution Fees

As per Higher Level Skills and Certificate 3 Guarantee funding requirements, students are required to contribute to their training fees through a student co-contribution fee. If you are on a Government concession you may be eligible for further discounted fees (A pension or Health Care Card is required as evidence). The fee schedule is set out below.

Where a unit of competency or its equivalent has already been completed by the student but has expired (ie, First Aid) the student will be required to pay the full unit cost.

CPP20218 Certificate II in Security Operations Schedule of Co-contribution Fees

Unit Code
Unit Name
Non-Concessional Fee
Concessional Fee
Core (C) or Elective (E) Unit
CPPSEC2101 Apply Effective Communication skills to maintain security $2.00 $1.00 C
CPPSEC2102 Apply legal and procedural requirements to work effectively within a security team $2.00 $1.00 C
CPPSEC2103 Apply WHS, emergency response and evacuation procedures to maintain security $2.00 $1.00 C
CPPSEC2104 Apply risk assessment to select and carry out response to security risk situations $2.00 $1.00 C
CPPSEC2105 Provide quality services to a range of security clients $2.00 $1.00 C
CPPSEC2106 Protect self and others using basic defensive techniques $2.00 $1.00 C
CPPSEC2107 Patrol premises to monitor property and maintain security $2.00 $1.00 C
CPPSEC2108 Screen people, personal effects and items to maintain security $2.00 $1.00 C
CPPSEC2109 Monitor and control access and exit of persons and vehicles from premises $2.00 $1.00 C
CPPSEC2110 Monitor and control individual and crowd behaviour to maintain security $2.00 $1.00 C
CPPSEC2111 Apply security procedures to manage intoxicated persons $2.00 $1.00 C
CPPSEC2112 Apply security procedures to remove persons from premises $2.00 $1.00 C
CPPSEC2113 Escort and protect persons and valuable $2.00 $1.00 C
HLTAID011 Provide First Aid $2.00 $1.00 C
Total Student Co-contribution Fee Payable $28.00 $14

For a full copy of student handbook Click Here